Privacy Policy

Last Updated: February 2025

Welcome to robjohns.info (“Website”). This Privacy Policy explains how Rob Johns Photographer, Filmmaker, Trainer (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website, enquire about our services, or work with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this Website, you consent to the collection and use of your personal data in accordance with this policy.

1. What Data We Collect

We collect the following types of personal data when you interact with our Website or services:

1.1 Contact and Inquiry Data

  • Name

  • Email address

  • Phone number

  • Any other information you provide when you contact us

1.2 Booking & Payment Data

  • Payment details (processed securely via Stripe and PayPal – we do not store payment card details)

1.3 Project Delivery &g

  • Client galleries (for reviewing and selecting images/videos)

  • Files uploaded by clients for project collaboration

  • Final project files delivered to clients

1.4 Analytics & Cookies

We use Google Analytics and other tracking technologies to analyze website traffic and improve user experience. These tools may collect:

  • IP address

  • Device type

  • Pages visited

  • Referring website

For more details, see our Cookie Policy.

2. How We Use Your Data

We use your personal data to:

  • Respond to inquiries and provide our services

  • Manage bookings and process payments

  • Deliver client projects, including storing files in Bloom.io, Google Drive, Dropbox, or WeTransfer

  • Send marketing communications (if you have opted in)

  • Improve our Website and user experience through analytics

We do not share your personal data with third parties for marketing purposes.

3. How We Store and Protect Your Data

  • Personal data is stored securely in Bloom.io (CRM system), protected by encryption and secure access.

  • Payment details are handled directly by Stripe and PayPal, which comply with PCI-DSS security standards.

  • Client galleries and files may be stored in WeTransfer, Dropbox, or Google Drive, all of which have their own security policies.

  • We retain personal data indefinitely for business and marketing purposes unless you request deletion.

4. Your Rights Under UK GDPR

You have the right to:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Request corrections to inaccurate or incomplete data.

  • Erasure – Request deletion of your personal data (“Right to be Forgotten”).

  • Restriction – Restrict the processing of your data under certain conditions.

  • Objection – Object to the processing of your data for marketing purposes.

  • Data Portability – Request a transfer of your data to another service provider.

To exercise these rights, please contact us at hello@robjohns.info.

5. Third-Party Services

We use third-party services to process payments, manage bookings, store files, and analyze website traffic. These services include:

  • Stripe & PayPal – Payment processing

  • Bloom.io – CRM and client management

  • WeTransfer, Dropbox, Google Drive – File storage and transfer

  • Google Analytics – Website analytics

  • Mailchimp – Email marketing

These services have their own privacy policies, and we encourage you to review them.

6. Cookies and Tracking

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

7. Updates to This Privacy Policy

We may update this Privacy Policy to reflect legal or business changes. Any updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Email: support@robjohns.info
Website: robjohns.info